1. Payment

  • A 50% deposit is required to reserve the project start date.
  • The remaining 50% is due 30 calendar days after the project start date. Delays in providing materials or approvals by the client will not affect the payment due date. In any case, full payment must be received before the final files are delivered or the website is published.

2. Project Scope

  • The quotation includes only the services specified in the accepted proposal.
  • Any additional functionality, design, pages, integrations or modifications not included in the original proposal will be quoted separately.

3. Client Delays

  • The client is responsible for providing all information required to complete the project in a timely manner, including text, images, access credentials, logos, approvals and any other necessary materials.
  • If the required information is not provided within the agreed timeframe, the project schedule will be automatically paused.
  • Any delay caused by the client will extend the agreed delivery timeline accordingly.

4. Project on Hold

  • If the project remains inactive due to the client’s lack of response or failure to provide the required materials for more than 30 calendar days, it will be considered on hold.
  • The project will be rescheduled according to current availability.
  • If the project remains on hold for more than 90 calendar days, it may be considered administratively closed. Payments already made are non-refundable, and restarting the project may require a new quotation.

5. Late Payments

  • If the outstanding balance is not paid by the agreed due date, the project will be suspended until payment has been received.

6. Cancellation

  • The initial deposit is non-refundable, as it covers project scheduling and work completed up to that point.

7. Revisions

  • The proposal includes up to three rounds of revisions.
  • Each revision round consists of one consolidated list of feedback submitted by the client.
  • Additional revisions or requests outside the agreed project scope may incur additional charges.

8. Intellectual Property & Delivery

  • Final files, access credentials and any other deliverables will be provided only after full payment has been received.
  • Ownership of the final designs and deliverables will transfer to the client once all outstanding payments have been settled.

9. Website Ownership

  • Once the project has been paid in full, the client becomes the owner of the website and all final deliverables developed under the agreed scope.
  • The website is built on the client’s own hosting and domain whenever possible, ensuring full ownership and independence.
  • The client will have full administrative access to the website and may edit, maintain or transfer it to another provider at any time.

10. Communication

  • All project-related requests, approvals and delivery of materials must be made by email or through the agreed communication tools.
  • Requests made through other channels may require written confirmation before being actioned.

1. Payment

  • Monthly fees are payable in advance within the first five days of each month.

2. Minimum Commitment

  • Monthly services require a minimum commitment of three months, allowing sufficient time to implement the strategy and evaluate results.

3. Client Materials

  • The client must provide all required information, graphic assets and approvals within the agreed deadlines to ensure the content schedule can be maintained.

4. Content Approval

  • Content submitted for review must be approved within 48 business hours.
  • If no response is received within this period, it will be understood that the client has chosen not to publish that content on the scheduled date. Missed publications will not be rescheduled, carried over or replaced with additional content.

5. Changes to the Service

  • Any changes to the strategy, scope or selected service plan will take effect from the following monthly billing period and must be requested at least 7 business days before the start of the new period.

6. Service Pause

  • If the client fails to respond or does not provide the required information, the service will continue as scheduled.
  • Lack of response does not suspend billing or extend the duration of the agreed service period.
  • Unused time or missed publications cannot be carried over to future months.

7. Cancellation

  • Cancellation of a monthly service must be requested at least 15 calendar days before the start of the next billing period.

8. Ownership of Advertising Assets

  • Campaign structures, audience configurations, advertising strategies and creative assets developed as part of the service remain the property of the service provider.
  • Upon termination of the service, these assets may be removed from the client’s advertising accounts unless otherwise agreed in writing.

Acceptance

By purchasing or engaging any of the services offered, the client acknowledges and accepts these General Terms and Conditions in full.

Some services may be carried out in collaboration with other professionals where necessary to ensure their proper delivery. In all cases, the business owner remains solely responsible for the contractual relationship with the client.